This page is an archive record of a customer management platform migration planned for January 2026. The original notice concerned customer enquiries, project records and support workflows used predominantly by PSW Energy and Perth Solar Warehouse.
It should no longer be read as a live service interruption notice.
Planned migration window
The original record scheduled the technical cutover from Saturday 24 January to Monday 26 January 2026, across the Australia Day public holiday period. Staff induction and familiarisation were planned to continue from Tuesday 27 January to Saturday 31 January 2026.
During those periods, the notice warned that some services could be intermittently unavailable or slower than usual. Possible effects included delays when retrieving account history, responding to enquiries and providing updates while records were being synchronised.
The familiarisation period was also expected to involve longer turnaround times for some non-urgent enquiries, additional verification questions and changes to how requests were logged and tracked.
Intended scope of the change
The planned platform was described as consolidating customer information and improving internal routing. The notice also identified integrated chat, customer and staff dashboards, reporting, access controls and a revised interface as intended capabilities.
These were planned features at the time of publication. The migrated record does not contain a post-migration review, implementation report or retained primary source that confirms every feature was delivered or measures resulting service performance.
Guidance recorded at the time
Customers were asked to use their usual direct channel for urgent matters and to allow additional time for non-urgent requests during the migration window. Staff were instructed to follow the new workflow guidance, escalate issues promptly and communicate likely delays clearly.
That guidance applied only to 24 to 31 January 2026. Current enquiries and service requests should use the contact page. Current organisational updates are published through Inside McKercher and Pulse.
Evidence boundary
No retained primary source URL or completion report accompanies this migrated notice. It establishes the timing, intended scope and anticipated service effects communicated before the cutover. It does not establish completion, adoption, data-integrity outcomes, response-time improvements or the current feature set of any customer platform.
The archive record remains available to explain the planned change in context. Current information about the organisation is available through About McKercher and the relevant business pages.
