Labs.
McKercher's intelligent systems laboratory for applied operations.

- Maintained by
- McKercher Labs
- Status
- Published · reviewed
- For
- Customers, Employees, Industry, Partners
Maintained byMcKercher LabsPublishedReviewed
Customers, Employees, Industry, Partners
Built for operations the group runs itself.
McKercher Labs builds systems for the service operations the group runs itself, including this publishing platform, internal staff tools and the energy businesses' live installation map. The focus is applied operations, not general-purpose software development or artificial intelligence services.
Work starts with a defined operating problem and is offered commercially only after proving itself in use. Projects require an accountable owner, access to the operating context and a measurable outcome, and are contracted, delivered and accounted for in Australia.
Client systems are handed over on completion: Labs retains no access, editorial control or ongoing production maintenance. Client work is listed below only after the client has disclosed the relationship.
- Established
- 2021
- Model
- Internal first
- Focus
- Service operations
- Delivery
- Bespoke projects
- Accountability
- Australian
What's running, what's building.
5 more systems4 publicly inspectable
- 01
Define the operating problem
Establish the people, decisions, information, and constraints involved before proposing a system response.
- 02
Design the connected workflow
Map responsibilities, handovers, information flows, customer communication, and the controls required for accountable use.
- 03
Integrate with the operating environment
Connect appropriate existing systems and records without treating technology as a substitute for process ownership.
- 04
Measure the operational result
Assess adoption, visibility, consistency, and administrative load against the outcome defined at the beginning of the project.
- 05
Maintain operating ownership
Leave responsibilities, records, controls, and future changes with an identified owner so the system remains useful after initial delivery.
Discuss a bespoke systems project
McKercher Labs considers projects with a defined service operation, accountable owner, and measurable operating requirement.
