Bulletin, Jan 26: Leadership, System Upgrades & Strategic Partnerships

As January 2026 draws to a close, this bulletin consolidates key announcements published across the McKercher Corporation family of brands, including PSW Energy and Perth Solar Warehouse. The month has been marked by significant leadership transition, operational infrastructure improvements, strategic partnership expansion, regulatory preparation, and continued commitment to data security—reflecting the corporation’s focus on sustainable growth and operational excellence as we move deeper into the new year.

Contents

Key points

  • January 2026 marks a pivotal leadership transition with Nicole Bilman's appointment as CEO of PSW Energy, signalling continuity of operational expertise and strategic vision for the brand's next growth phase.
  • Significant operational investments are underway, including a comprehensive customer service platform upgrade designed to enhance inquiry management, project tracking, and support responsiveness across all McKercher Corporation brands.
  • Strategic partnerships and regulatory preparedness remain central priorities, with the Kleenheat Spark program launch strengthening local installation capabilities and new photographic evidence requirements for battery installations driving compliance readiness ahead of the March 2026 deadline.

This bulletin is designed to serve both internal teams and external industry partners by offering operational context, strategic insight, and clarity around regulatory and product developments that shape our collective work.

Nicole Bilman Appointed CEO of PSW Energy

On January 27, PSW Energy announced the promotion of Nicole Bilman from General Manager to Chief Executive Officer, effective February 2, 2026. This appointment recognises Nicole’s extensive contribution to the organisation’s growth, operational refinement, and market positioning over recent years.

For internal teams and external partners, the transition represents continuity in leadership philosophy while opening new opportunities for strategic development. Nicole’s deep understanding of installation operations, customer service frameworks, and regulatory compliance positions PSW Energy to navigate the evolving renewable energy landscape with confidence. The appointment reinforces McKercher Corporation’s commitment to developing leadership from within and maintaining stable, experienced governance across its brands. Read more ›

Customer Service Platform Upgrade

Announced on January 23, McKercher Corporation is undertaking a significant upgrade to customer service infrastructure during the period 24–31 January 2026. The enhancement focuses on how customer inquiries, project management, and support functions are coordinated across the organisation.

This investment reflects the corporation’s recognition that operational excellence depends not only on technical installation quality but also on responsive, transparent customer engagement. For internal staff, the upgraded platform will streamline workflows and improve visibility across project lifecycles. For customers and partners, the changes are designed to deliver faster response times, clearer communication, and more consistent support experiences. Teams are encouraged to familiarise themselves with updated procedures as the rollout progresses. CMS rollout ›

Kleenheat Spark Installation Partnership Agreement

The Kleenheat Spark program officially launched in Perth, Western Australia, through a strategic primary partnership between Kleenheat and Perth Solar Warehouse, announced on December 27, 2025. This collaboration positions Perth Solar Warehouse as a leading local installation partner for the program, expanding access to integrated energy solutions for Western Australian households.

For McKercher Corporation, this partnership represents a significant market opportunity and reinforces the organisation’s role as a trusted delivery partner for major energy retailers. The agreement leverages Perth Solar Warehouse’s installation expertise, compliance frameworks, and local market knowledge to support Kleenheat’s customer base. Internal teams should expect increased coordination requirements as program volumes develop, with supporting documentation and training materials to be distributed through standard channels. Kleenheat Spark program ›

New Photographic Evidence Rules for Solar Batteries

The December 24 announcement detailed new photographic evidence requirements for solar battery installations commencing March 1, 2026. These requirements stem from updated compliance rules issued by the Australian Government Clean Energy Regulator, designed to strengthen verification processes and ensure installation quality across the industry.

For installation teams and technical staff, this regulatory change necessitates updated documentation procedures, including specific photographic capture protocols at defined installation stages. Compliance with these requirements will be essential for maintaining eligibility under government incentive programs and avoiding post-installation audits or disputes. McKercher Corporation is developing supporting guidance and training resources to ensure all teams are prepared well ahead of the implementation date. Learn more ›

Cybersecurity and Data Protection Commitment

On December 22, McKercher Corporation reaffirmed its unified commitment to cybersecurity and data protection across all brands and operational functions. The announcement emphasised that protecting customer information remains fundamental to business practices and long-term stakeholder trust.

This commitment reflects the corporation’s recognition of increasing cyber threats across the energy sector and the importance of robust data governance. For internal teams, the statement reinforces existing security protocols and the expectation of continued vigilance in handling customer and operational data. For customers and partners, it provides assurance that McKercher Corporation prioritises information security as a core operational responsibility rather than a peripheral concern. Details ›

Closing Message

January’s updates reflect a month of purposeful transition and forward momentum. From leadership renewal at PSW Energy to infrastructure investments, partnership expansion, and regulatory preparation, McKercher Corporation enters 2026 with clear strategic direction and operational readiness.

Thank you to all teams and partners for your continued commitment to excellence.

McKercher Corporation — Powering Progress, Sustaining Tomorrow.

Nicole Bilman Appointed CEO of PSW Energy, Perth Solar Warehouse

PSW Energy, Perth Solar Warehouse, today announced the promotion of Nicole Bilman from General Manager to Chief Executive Officer (CEO), effective 2 February 2026. Nicole’s appointment reflects a track record of measurable performance and disciplined execution, including expanding from 10 to more than 50 employees and achieving internationally recognised ISO certifications through Bureau Veritas. PSW North remains on track to open late Q1 2026.

Nicole joined PSW Energy and Perth Solar Warehouse over five years ago as the Administration Manager, advancing to General Manager before being appointed as CEO. During her tenure, she played a key role in shaping a business focused on quality, efficiency, and customer experience. She successfully scaled operations while enhancing internal systems, compliance, and leadership capabilities. This progression highlights the company’s commitment to recognising performance and developing leadership talent from within as PSW evolves into one of Western Australia’s most trusted providers of renewable energy solutions.

A key milestone under Nicole’s leadership has been the successful attainment of ISO 9001 (Quality Management), ISO 45001 (Occupational Health and Safety), and ISO 14001 (Environmental Management). These certifications demonstrate a deliberate focus on governance, risk management, and repeatable processes—standards increasingly expected by customers, industry partners, and institutional stakeholders across the energy sector.

To ensure continuity and stability, Nicole will maintain similar day-to-day responsibilities in the short term while building out her executive team over the next six months. This dual focus is designed to preserve operational momentum, deepen functional leadership, and position the business to sustain growth without compromising service delivery or quality outcomes.

With more than a decade of experience across the electrical and renewable energy industries, Nicole combines practical sector knowledge with strategic leadership, operational discipline, and a people-first approach to team empowerment. In her role as CEO, she will continue to strengthen PSW’s capability to deliver dependable clean energy solutions at scale, deepen key industry partnerships, and support Western Australia’s accelerating shift toward electrification and distributed energy. PSW customer-facing acknowledgement ›