Bulletin, Jan 26: Leadership, System Upgrades & Strategic Partnerships

As January 2026 draws to a close, this bulletin consolidates key announcements published across the McKercher Corporation family of brands, including PSW Energy and Perth Solar Warehouse. The month has been marked by significant leadership transition, operational infrastructure improvements, strategic partnership expansion, regulatory preparation, and continued commitment to data security—reflecting the corporation’s focus on sustainable growth and operational excellence as we move deeper into the new year.

Contents

Key points

  • January 2026 marks a pivotal leadership transition with Nicole Bilman's appointment as CEO of PSW Energy, signalling continuity of operational expertise and strategic vision for the brand's next growth phase.
  • Significant operational investments are underway, including a comprehensive customer service platform upgrade designed to enhance inquiry management, project tracking, and support responsiveness across all McKercher Corporation brands.
  • Strategic partnerships and regulatory preparedness remain central priorities, with the Kleenheat Spark program launch strengthening local installation capabilities and new photographic evidence requirements for battery installations driving compliance readiness ahead of the March 2026 deadline.

This bulletin is designed to serve both internal teams and external industry partners by offering operational context, strategic insight, and clarity around regulatory and product developments that shape our collective work.

Nicole Bilman Appointed CEO of PSW Energy

On January 27, PSW Energy announced the promotion of Nicole Bilman from General Manager to Chief Executive Officer, effective February 2, 2026. This appointment recognises Nicole’s extensive contribution to the organisation’s growth, operational refinement, and market positioning over recent years.

For internal teams and external partners, the transition represents continuity in leadership philosophy while opening new opportunities for strategic development. Nicole’s deep understanding of installation operations, customer service frameworks, and regulatory compliance positions PSW Energy to navigate the evolving renewable energy landscape with confidence. The appointment reinforces McKercher Corporation’s commitment to developing leadership from within and maintaining stable, experienced governance across its brands. Read more ›

Customer Service Platform Upgrade

Announced on January 23, McKercher Corporation is undertaking a significant upgrade to customer service infrastructure during the period 24–31 January 2026. The enhancement focuses on how customer inquiries, project management, and support functions are coordinated across the organisation.

This investment reflects the corporation’s recognition that operational excellence depends not only on technical installation quality but also on responsive, transparent customer engagement. For internal staff, the upgraded platform will streamline workflows and improve visibility across project lifecycles. For customers and partners, the changes are designed to deliver faster response times, clearer communication, and more consistent support experiences. Teams are encouraged to familiarise themselves with updated procedures as the rollout progresses. CMS rollout ›

Kleenheat Spark Installation Partnership Agreement

The Kleenheat Spark program officially launched in Perth, Western Australia, through a strategic primary partnership between Kleenheat and Perth Solar Warehouse, announced on December 27, 2025. This collaboration positions Perth Solar Warehouse as a leading local installation partner for the program, expanding access to integrated energy solutions for Western Australian households.

For McKercher Corporation, this partnership represents a significant market opportunity and reinforces the organisation’s role as a trusted delivery partner for major energy retailers. The agreement leverages Perth Solar Warehouse’s installation expertise, compliance frameworks, and local market knowledge to support Kleenheat’s customer base. Internal teams should expect increased coordination requirements as program volumes develop, with supporting documentation and training materials to be distributed through standard channels. Kleenheat Spark program ›

New Photographic Evidence Rules for Solar Batteries

The December 24 announcement detailed new photographic evidence requirements for solar battery installations commencing March 1, 2026. These requirements stem from updated compliance rules issued by the Australian Government Clean Energy Regulator, designed to strengthen verification processes and ensure installation quality across the industry.

For installation teams and technical staff, this regulatory change necessitates updated documentation procedures, including specific photographic capture protocols at defined installation stages. Compliance with these requirements will be essential for maintaining eligibility under government incentive programs and avoiding post-installation audits or disputes. McKercher Corporation is developing supporting guidance and training resources to ensure all teams are prepared well ahead of the implementation date. Learn more ›

Cybersecurity and Data Protection Commitment

On December 22, McKercher Corporation reaffirmed its unified commitment to cybersecurity and data protection across all brands and operational functions. The announcement emphasised that protecting customer information remains fundamental to business practices and long-term stakeholder trust.

This commitment reflects the corporation’s recognition of increasing cyber threats across the energy sector and the importance of robust data governance. For internal teams, the statement reinforces existing security protocols and the expectation of continued vigilance in handling customer and operational data. For customers and partners, it provides assurance that McKercher Corporation prioritises information security as a core operational responsibility rather than a peripheral concern. Details ›

Closing Message

January’s updates reflect a month of purposeful transition and forward momentum. From leadership renewal at PSW Energy to infrastructure investments, partnership expansion, and regulatory preparation, McKercher Corporation enters 2026 with clear strategic direction and operational readiness.

Thank you to all teams and partners for your continued commitment to excellence.

McKercher Corporation — Powering Progress, Sustaining Tomorrow.

Kleenheat Spark Installation Partnership Agreement

The Kleenheat Spark program has launched in Perth, Western Australia, through a strategic primary partnership between Kleenheat and Perth Solar Warehouse, as a leading local installation partner.

This collaboration brings together Kleenheat’s expertise in energy and product assurance with Perth Solar Warehouse’s established installation skill-set and local market leadership. Together, through the Kleenheat Spark program, they provide a reliable electrification solution for households in Western Australia.

Key points

  • Kleenheat Spark delivers complete home electrification packages, including solar panels and batteries, backed by Kleenheat’s product assurance and installed by Perth Solar Warehouse, ensuring consistent quality from product selection through to installation and support.
  • The Kleenheat Spark offering is an exclusive product line developed specifically for this program and is not available through through Perth Solar Warehouse's retail channel, combining Kleenheat’s energy expertise with one of Perth’s most reputable large-scale solar installers.
  • Unlike standard solar offers focused primarily on upfront cost, Kleenheat Spark packages are designed for reliability, scalability, and future electrification needs, providing Western Australian households with a confident, long-term energy solution.

The Kleenheat Spark program offers comprehensive home electrification packages, including solar panel systems and battery storage solutions, available to customers across Western Australia with immediate convenience.

Each package is designed to deliver a streamlined experience, combining carefully selected products with professional installation and ongoing support. Kleenheat conducts thorough due diligence across all offerings to ensure performance, quality, and long-term reliability.

A Partnership Built on Quality

Perth Solar Warehouse has been appointed as a primary partner for installation, delivery, and support for Kleenheat Spark in Western Australia. The electrification packages offered through this collaboration are part of an exclusive product line that is not available through Perth Solar Warehouse’s standard retail channels.

This exclusivity ensures that customers receive solutions that meet Kleenheat Spark’s assurance standards while also benefiting from Perth Solar Warehouse’s locally proven experience and strong reputation. It is important to note that alternative installation partners who meet Kleenheat’s high qualification standards may also be considered for the program.

Leading Electrification Solution for WA Homes

Kleenheat (a Wesfarmers company) combines the strengths of local organisations to offer one of the strongest residential electrification product lines available in Western Australia. This program demonstrates a shared commitment to delivering high-quality, forward-thinking energy solutions that help households transition to more electrified and efficient homes.

Learn More About Kleenheat Spark

Customers in Western Australia interested in solar energy, battery storage, or comprehensive home electrification solutions are invited to learn more about the Kleenheat Spark program. This exclusive partnership can help meet your energy needs.

Discover the benefits of the Kleenheat Spark program and explore how a professionally delivered, fully assured electrification solution can work for you. Visit Kleenheat Spark for more information.